Frequently Asked Questions

Billing and Payment
Sign up and Account Information
NetCallback Basics
SMS Callback
Web Callback
Call Logs
Contacts

Billing and Payment Information

Q/How do I pay?
A/Payments are PREPAID and are payable by credit/debit card or bank transfer. You can pay online on our website. Login your control panel, click on the Callback Services tab, and choose to either specify an amount to pay or set your account to auto pay. If you encounter any problems or need assistance, please contact customer service.

Q/Are there any additional costs?
A/Only mobile providers may charge users for text messages. This is not included in our charge.

Q/How are minutes used and how much do they cost?
A/You will be billed by one-minute increments, rounded to the nearest minute. For example, if you're on the phone for 1.47 seconds, you will be billed for 2 minutes.

Call credits may be purchased or you can set your account to auto pay in control panel. Please check our rates for pricing information.

Q/How do I change my credit card information?
A/Login to your control panel through www.netcallback.com, click on My Account tab and then choose Billing Information tab. There you can change or update your credit card information. After finishing your changes, please don’t forget to click on Modify.
Back to top

Sign up and Account Information

Q/How long does it take for my account to be available?
A/The account will be opened immediately after your sign up. It takes 24 hours to 48 hours for funds to clear. You will be able to make calls after we receive our account confirmation email.

Q/ Is there a minimum subscription period?
A/No, there is no minimum subscription period. You can cancel your subscription any time by sending an e-mail to customer service, without penalties or cancellation fees.

Q/Are there any account set up charges?

A/No. It's completely free to open an account

Q/ How can I change my password?
A/Login to your control panel through www.netcallback.com, click on Change Password tab and then enter your new password.
Back to top

Netcallback Basics

Q/My phone is blocked to long-distance calls. Do I need to have it unblocked?
A/No, you don't. All NetCallback calls are based on “incoming” calls. You will let us know which number you wish to talk to and we will connect that call to your phone. Our automated call switchboard will be calling you! You will not be dialing any international number. So, you can still leave your phone "blocked" to long-distance dialing against unwanted usage.

Q/Do I need to have a special telephone or any equipment?
A/No, you don't. You only need a working mobile phone capable receiving and making calls and SMS messages. For web call back, you need a computer to initiate the call process.

Q/Where can I make calls to?
A/You can call anywhere in the world.

Q/Can I use my mobile with your service?
A/Yes you can. It's the easiest way to use our service.

Q/Do I need a computer to use the service?
A/No. All you need is a mobile phone.

Q/Can I call a destination that is not on your country list?
A/Yes. All you have to do is enter the correct country code.

Q/ Can I use NetCallback behind a firewall?
A/Yes. NetCallback works with most networks and can work behind a firewall in two different ways. The first and easiest way is to let the Network Detect Wizard automatically detect your settings and configure the Chameleon accordingly. The second way is to configure your firewall to open specific ports used by NetCallback in making calls. Although this is more complicated, it often provides better call experience.

Q/ Can I access my NetCallbak account from any computer?
A/Yes. You can access your NetCallback account from any computer with Internet access. You do not need to return to the original computer that you registered from to access your NetCallback account. Simply go to www.netcallback.com and enter your user ID and password to login.

Q/Can I use a landline phone to talk?
A/Yes, you can. With this function, you can use either a landline phone or a mobile phone to talk. You just need to send a text message within a registered mobile phone to 13524806393.
Back to top

SMS Callback

Q/How can I register my cell phone number?
A/See Register your cell phone number.

Q/How can I use SMS Callback to make phone calls?
A/See SMS Callback.

Web Callback

Q/How can I use Web Callback to make phone calls?
A/See Web Callback.

Q/Can I use NetCallback service outside China?
A/Yes, you can. If you are using our NetCallback service outside China, enter +86 before 13524806393.
Back to top

Call Logs

Q/ How do I view my calling records and account balance?
A/Please login to your account at www.netcallback.com. Once you successfully login to your account, please click on the View Logs tab on the right hand side of the page.

If you want to download your call logs, go to the Callback Services tab in your control panel and click on Call Logs & Credits tab, the Download Log link is located in the middle of the page.
Back to top

Contacts

How do I add people to my Contacts list?
1. Click Create Contact at the bottom of the contacts table.
2. Enter your contact's information in the appropriate fields.
3. Click Submit to add your contact.
Each time you call someone, NetCallback will automatically show the numbers in Call Logs page. You can add the number you call from and your destination number to your Contacts list from Call Logs. Here's how:
1. Open Call Logs page
2. Click Add number or Add contact along the left side of the numbers.
3. Enter your contact's information in the appropriate fields.
4. Click Submit to add your contact.

How do I edit a contact?
1. Go to My Contacts page.
2. Click the name of the contact you'd like to edit.
3. Edit the desired field(s).
4. Click Submit.
How do I delete a contact?
1. Check the box next to the entry you would like to delete.
2. Click Delete at the bottom of the contacts list.

Back to top